05/10/2018   Lincolnshire Library of Information and Services - Connect to Support Lincolnshire

Lincolnshire County Council (LCC) and the Lincolnshire Sustainability and Transformation Partnership (STP) are now working with Public Consulting Group (PCG) and Lincs2Advice (L2A) to develop our partnership online Library of Information and Services – with a target go live date of mid-November 2018.


The new service will provide people with a range of options on how care, support, health and community services can be accessed.  Alongside a web-based self-service, it will offer telephone, email, and web chat support for people who may not be confident IT users, or who have limited IT access.  It will also allow consolidation of existing sources of information and directories – supporting key Adult Care, Public Health and NHS priorities. 


PCG are industry leaders in online information and directory services through their Connect to Support product.  They will provide the website including an online provider and service directory, and information and advice content pages.


L2A are an established, well-regarded Lincolnshire signposting service.  They will provide the 'live' support element of the service.  This will mean telephone, email and web chat support for people who need help in navigating the site. 



The aim is to have the service up and running by mid-November 2018 with both the website and the Lincs2Advice support service. 


At the start, the directory will be populated with basic content of registered care services and some local information about services.  Following a launch of the service, there will be an ongoing programme to increase the amount and scope of information held on the directory. 


The Connect to Support product is capable of linking to the Council's social care case management system, Mosaic.  Future development of the Library of Information and Services will include this, in addition to the development of an e-marketplace, virtual wallet for care users, and capability to capture referrals for services. 


For further information on the Library of Information and Services, please contact Sam Francis, Information and Systems Manager: samantha.francis@lincolnshire.gov.uk