NHSmail - Lincolnshire Care Association

NHSmail

NHSmail is a secure emailing system

  • Any service commissioned to deliver publicly funded Health and Social Care can use.
  • It is accredited for sharing patient identifiable and sensitive information.
  • The benefit of this emailing system is to enable care providers to share sensitive information with other health care professionals. 

NHSmail is beneficial when:

  • Receiving test results from the hospital
  • Contacting GP surgeries about your clients

Applying for an NHSmail account

To apply for an Nhsmail account we advise contacting the NHSmail Helpdesk on the following:-

Email: [email protected]

Telephone:0333 200 1133 

Once your care organisation has applied for an NHSMail Account and to set it up you will need to use 

Multi-Factor Authentication, please see below link to more information on this:-

Getting Started with MFA – NHSmail Support

If you are unsure if you, or someone within your organisation, has NHSmail:-

Please contact Care in Lincs Digital Team on the following:-

[email protected]

NHS have created a Roadmap for NHSMail, please see link below:-

NHSmail roadmap (comms-mat.s3.eu-west-1.amazonaws.com)

NHS.net update: Account Secret

 

The user Account Secret will be used by NHS.net Connect and Local IT helpdesk agents to verify user’s identity in certain scenarios, so for example, when a user contacts helpdesk to unlock their account or when the desk need to reset a user’s password.  

The campaign will consist of the following 3 stages: 

Stage 1: Self-Setup 

  • Users will be contacted centrally by fortnightly communication to upgrade their accounts and set their Account Secret via the Self-Service section of the Portal 

Stage 2: Soft-Enforcement 

  • Users who have not set up their Account Secret by 03 February 2025, will be asked to do so next time they login into the NHS.net Connect Portal; they will not be able to access portal services until they setup the Account Secret 
  • Weekly communications will be sent to end users requesting self-setup and detailing a Hard Enforcement in the future 

Stage 3: Hard-Enforcement  

  • Access to Office 365 services will be blocked to users who have not set up their Account Secret 
  • Users will be asked to access the NHS.net Connect Portal to set up their account secret to restore access 

The aim of the process is to make password resets for users a lot easier, remembering 1thing rather than 3 questions! For more information on how to setup Account Secrets, please follow the below link or let us know if you have any questions.
 
 

Account Secret Migration

 Boost your security and safety by upgrading your account today.

Upgrade your NHS.net Connect account by setting up your Account Secret via the Self-Service section in the NHS.net Connect Portal. This feature is a replacement of the previous Security Questions & Answers functionality.

The user account secret will be used by NHS.net Connect and Local IT helpdesk agents to verify your identity in certain scenarios. For example, if you need to contact your Local Administrator (LA) to unlock your account or to reset your password on your behalf.

Upgrading to Account Secret safeguards your personal data and strengthens security across the NHS.

Benefits of Setting Up an Account Secret

  • Protects user account with a stronger security measure than previous security questions
  • Simplifies the log in process if you are locked out of your account
  • Reduces Risk of account being hacked
  • User friendly compared to previous security questions
  • Secures data to latest data security standards

How to set it up

You can easily set up your Account Secret through the NHS.net Connect Portal Self-Service option. Please visit the NHS.net Connect Support site which provides a step-by-step guide on how to set up a User Account Secret.